Do you live, breathe, and sleep customer care? Our client TELUS Communications does. If you’re someone with outstanding interpersonal skills combined wth quick-thinking abilities, we’ve got the perfect role for you. You will be empowered to provide end-to-end support and encouraged to problem solve and take accountability for a great customer experience. If you’re passionate about providing a high-level of customer service, you belong on our team!
WHAT
YOU
WILL DO
As a Call Center Representative, you will be an essential part of helping TELUS remain at the top of its industry. Your day to day will look like:
- You will connect with customers over the phone
- You will help customers to understand products and services
- You will provide expert solutions and recommendations in response to customer questions
- You will be proactive and get in touch with friendly reminders to customers
- Customers will keep coming back because you listen and they know you care
- You will help sell products and services to achieve sales goals
Besides being someone who loves to take on new challenges and build meaningful relationships, some keys to success in this role include:
- Great customer service matters to you
- You’re a natural communicator who thrives on making connections
- When things happen quickly, you think on your feet to solve problems
- You have lot of motivation to achieve your goals
- Demonstrated proficiency to achieve your goals
- Call centre experience is a bonus
WHAT
YOU
BRING
WHAT
WE OFFER
YOU
So you’ve got what it takes to be great at this role, but what can we offer you in return? On top of being part of an amazing and supportive team that makes coming into work fun, we provide you with:
The role offers full time hours Monday to Friday, but some weeks you may be needed on the weekend.
Does this sound like the right opportunity for you? Send us your resume, and let’s make great things happen!