WHAT YOU WILL DO
As a Call Center Representative, you will be an essential part of helping TELUS remain at the top of its industry. Your day to day will look like:
- You will connect with customers over the phone
- You will help customers to understand products and services
- You will provide expert solutions and recommendations in response to customer questions
- You will be proactive and get in touch with friendly reminders to customers
- Customers will keep coming back because you listen and they know you care
- You will help sell products and services to achieve sales goals
WHAT YOU BRING
Besides being someone who loves to take on new challenges and build meaningful relationships, some keys to success in this role include:
- Great customer service matters to you
- You’re a natural communicator who thrives on making connections
- When things happen quickly, you think on your feet to solve problems
- You have lot of motivation to achieve your goals
- Demonstrated proficiency to achieve your goals
- Call centre experience is a bonus
Besides being someone who loves to take on new challenges and build meaningful relationships, some keys to success in this role include:
- Great customer service matters to you
- You’re a natural communicator who thrives on making connections
- When things happen quickly, you think on your feet to solve problems
- You have lot of motivation to achieve your goals
- Demonstrated proficiency to achieve your goals
- Call centre experience is a bonus
WHAT YOU BRING
WHAT WE OFFER YOU
So you’ve got what it takes to be great at this role, but what can we offer you in return? On top of being part of an amazing and supportive team that makes coming into work fun, we provide you with:
Competitive compensation
Working with a fun team in our Burnaby office
Ongoing training to keep you at the top of your game
Limitless growth potential for your career
Opportunities to learn and develop new skills
The role offers full time hours Monday to Friday,
but some weeks you may be needed on the weekend.
Does this sound like the right
opportunity for you?
Send us your resume, and
let’s make great things happen!
“Unlimited room to grow – your own to explore – in a family environment”
Current Employee – Marketing Manager in Vancouver, BC
I have been working at The Acquisition Group full-time (More than 5 years)
Pros
– Structural setup for you to learn how a business has to be ran
– Daily coaching / mentorship in which you will learn more about something you don’t know
– Grow in your own pace – accelerate your career growth by performance (studying and practicing are the key)
– Training to be good at communication and mental strength (which a lot of people are truly lacking of)
– Family atmosphere
– Receptive environment in feedbacks (which helps to add the flexibility of maximizing potential)
– Having the opportunity to get OUT of your comfort zone (this is huge)
Cons
– You have to be coachable and also having self discipline since there are no micro-management (compared to typical store setting when your boss just looks at you and tell you what to do and what’s his thought of how to do things)
Advice to Management
– Thanks to my mentor for all the dedication that he’s put in for emails and material for me and the team to learn and grow fast
– If we get to go to a seminar as a team together, that would be great experience
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“Exciting, Fast-Paced Work Environment”
in
I have been working at The Acquisition Group full-time (More than 3 years)
Pros
Absolutely no micromanagement – there isn’t someone looking over your shoulder every 2 minutes telling you exactly how to do everything
Full support – if you have questions or concerns there is always someone there to help guide you
Fun atmosphere – everyone is welcoming and friendly, it’s like working with close friends or family
Growth potential – whatever you put in is what you get out of your time with TAG, the sky really is the limit
Changing workload – every week is different, the work never gets boring or repetitive
Cons
Hours can be long depending on the day and what’s going on. Those that are willing to work hard won’t mind this. There can also be high thresholds to meet but again, those willing to put in the effort will reap the benefits.
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